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Operations and Supply Chain Management: The Core 6th Edition PDF – eBook

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  • Authors: by F. Robert Jacobs, Richard Chase (Author)
  • File Size: 54 MB
  • Format: PDF
  • Paperback: 544 pages
  • Publisher: McGraw Hill; 6th edition (March 8, 2022)
  • Language: English
  • ISBN-10: 1265076820
  • ISBN-13: 978-1265076825

Download Operations and Supply Chain Management: The Core 6th Edition PDF – eBook

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Description

  • Authors: by F. Robert Jacobs, Richard Chase (Author)
  • File Size: 54 MB
  • Format: PDF
  • Paperback: 544 pages
  • Publisher: McGraw Hill; 6th edition (March 8, 2022)
  • Language: English
  • ISBN-10: 1265076820
  • ISBN-13: 978-1265076825

Download Operations and Supply Chain Management: The Core 6th Edition PDF – eBook

CONTENTS
1 INTRODUCTION TO OSCM 2
Strategy, processes, and analytics 2
What is operations and supply chain management? 4
Operations and Supply Chain Processes 6
Differences between Services and Goods 7
The Goods–Services Continuum 8
Product–Service Bundling 9
Efficiency, effectiveness, and value 9
How Does Wall Street Evaluate Efficiency? 10
Careers in operations and supply chain management 11
Chief Operating Officer 12
Historical development of operations and supply chain
management 13
Current Issues in Operations and Supply Chain
Management 16
Concept Connections 16
Discussion Questions 18
Objective Questions 18
Analytics Exercise: The Supply Chain Improvement
Model 20
Practice Exam 23
2 STRATEGY AND SUSTAINABILITY 24
AppHarvest 24
A sustainable operations and supply chain strategy 25
What is operations and supply chain strategy? 27
Competitive Dimensions 29
The Notion of Trade-Offs 31
Order Winners and Order Qualifiers: The Marketing–
Operations Link 32
Strategies are implemented using operations and supply
chain activities—IKEA’s strategy 32
Assessing the risk associated with operations and supply
chain strategies 34
Risk Management Framework 34
Productivity measurement 36
Concept Connections 38
Solved Problem 39
Discussion Questions 40
Objective Questions 40
Analytical Exercise: The Carbon Footprint Quiz 43
Practice Exam 45
3 FORECASTING 46
From bean to cup: Starbucks global supply chain challenges
46
Forecasting in operations and supply chain management
48
Quantitative forecasting models 49
Components of Demand 50
Time Series Analysis 51
Simple Moving Average 52
Weighted Moving Average 54
Exponential Smoothing 55
Exponential Smoothing with Trend 57
Linear Regression Analysis 59
Decomposition of a Time Series 63
Forecast Errors 66
Sources of Error 66
Measurement of Error 67
Causal Relationship Forecasting 70
Multiple Regression Analysis 71
Qualitative techniques in forecasting 72
Market Research 72
Panel Consensus 72
Historical Analogy 72
The Delphi Method 73
Web-based forecasting: Collaborative Planning, Forecasting,
and Replenishment (CPFR) 73
Concept Connections 75
Solved Problems 77
Discussion Questions 82
Objective Questions 82
Analytics Exercise: Forecasting Supply Chain Demand—
Starbucks Corporation 91
Analytical Exercise: Forecasting Demand at Sebastian
River Farms 92
Practice Exam 93
4 STRATEGIC CAPACITY MANAGEMENT 94
Tesla—Manufacturing capacity for the Model 3 95
Capacity management in operations and supply chain
management 96
Capacity Planning Concepts 97
Economies and Diseconomies of Scale 97
Capacity Focus 98
Capacity Flexibility 98
Capacity planning 99
page xxii
Considerations in Changing Capacity 99
Determining Capacity Requirements 101
Using decision trees to evaluate capacity alternatives 103
Planning service capacity 106
Capacity Planning in Services versus Manufacturing 106
Capacity Utilization and Service Quality 107
Concept Connections 108
Solved Problem 109
Discussion Questions 111
Objective Questions 111
Case: Shouldice Hospital—A Cut Above 113
Practice Exam 115
4A LEARNING CURVES 116
The learning curve 116
How are learning curves modeled? 118
Learning Curve Tables 121
Concept Connections 124
Solved Problems 124
Discussion Questions 125
Objective Questions 126
Analytical Exercise: Tesla’s Model 3 Learning Curve
128
5 PROJECTS 130
Starlink: SpaceX’s satellite internet project 130
What is project management? 131
Organizing the Project Team 133
Organizing Project Tasks 135
Managing projects 136
Earned Value Management (EVM) 138
Network-planning models 142
Critical Path Method (CPM) 142
CPM with Three Activity Time Estimates 146
Time–Cost Models and Project Crashing 149
Project management information systems 154
Concept Connections 155
Solved Problems 156
Discussion Questions 161
Objective Questions 161
Analytics Exercise: Product Design Project 168
Practice Exam 169
6 MANUFACTURING PROCESSES 170
Electronic vehicle platforms: Many models with similar
underpinning 170
Production processes 171
Production process mapping and Little’s law 174
How production processes are organized 177
Designing a Production System 179
Assembly-Line and Continuous Process Layouts 182
Assembly-line design 182
Splitting Tasks 186
Flexible and U-Shaped Line Layouts 186
Concept Connections 187
Solved Problems 189
Discussion Questions 193
Objective Questions 194
Advanced Problem 198
Analytics Exercise: Designing a Manufacturing Process
199
Practice Exam 201
6A BREAK-EVEN ANALYSIS 202
Solved Problems 203
Objective Questions 205
7 SERVICE PROCESSES 206
NIO–Battery-as-a-Service (BaaS) strategy 206
The nature of services 207
An Operational Classification of Services 208
Designing Service Organizations 208
Structuring the Service Encounter: Service–System Design
Matrix 209
Web Platform Businesses 210
Service blueprinting and fail-safing 212
Economics of the waiting line problem 214
The Practical View of Waiting Lines 214
The Queuing System 216
Waiting Lines and Servers 220
Waiting Line Models 223
Computer Simulation of Waiting Lines 228
Concept Connections 231
Solved Problems 233
Discussion Questions 234
Objective Questions 235
Analytics Exercise: Processing Customer Orders 239
Practice Exam 241
8 SALES AND OPERATIONS PLANNING 242
What is sales and operations planning? 244
page xxiii
Overview of Sales and Operations Planning Activities
244
The Aggregate Operations Plan 246
Production Planning Environment 247
Relevant Costs 249
Aggregate planning techniques 250
A Cut-and-Try Example: The JC Company 250
Yield management 256
Operating Yield Management Systems 256
Concept Connections 257
Solved Problem 258
Discussion Questions 261
Objective Questions 261
Analytics Exercise: Developing an Aggregate Plan—
Bradford Manufacturing 265
Practice Exam 267
9 MATERIAL REQUIREMENTS PLANNING 268
Inside an iPhone 268
Understanding material requirements planning 270
Where MRP Can Be Used 271
Master Production Scheduling 272
Time Fences 273
Material requirements planning system structure 274
Demand for Products 274
Bill-of-Materials 275
Inventory Records 277
The MRP Computer Program 278
An example using MRP 279
Forecasting Demand 279
Developing a Master Production Schedule 280
Bill-of-Materials (Product Structure) 280
Inventory Records 281
Performing the MRP Calculations 281
Lot sizing in MRP systems 285
Lot-for-Lot 285
Economic Order Quantity 286
Least Total Cost 287
Least Unit Cost 287
Choosing the Best Lot Size 288
Concept Connections 289
Solved Problems 290
Discussion Questions 295
Objective Questions 296
Analytics Exercise: An MRP Explosion—Brunswick
Motors 300
Practice Exam 301
10 QUALITY MANAGEMENT AND SIX SIGMA 302
Disney—An obsession with quality and innovation 302
Total quality management 304
Quality Specifications and Quality Costs 305
ISO 9000 and ISO 14000 308
External Benchmarking for Quality Improvement 311
Six Sigma quality 311
Six Sigma Methodology 312
Analytical Tools for Six Sigma 313
Statistical quality control 316
Understanding and Measuring Process Variation 318
Process Capability 319
Statistical process control procedures 325
Process Control with Attribute Measurements: Using pCharts 325
Process Control with Attribute Measurements: Using cCharts 328
Process Control with Variable Measurements: Using –
and R-Charts 329
How to Construct – and R-Charts 330
Acceptance sampling 333
Design of a Single Sampling Plan for Attributes 333
Operating Characteristic Curves 335
Concept Connections 336
Solved Problems 339
Discussion Questions 342
Objective Questions 343
Analytics Exercise: Quality Management—Tesla 349
Practice Exam 350
11 INVENTORY MANAGEMENT 352
Amazon—The master of inventory management 352
Understanding inventory management 354
Definition of Inventory 356
Purposes of Inventory 356
Inventory Costs 357
Independent versus Dependent Demand 358
Inventory systems 359
A Single-Period Inventory Model 359
Multiperiod Inventory Systems 363
Fixed–Order Quantity Models 364
Establishing Safety Stock Levels 367
Fixed–Order Quantity Model with Safety Stock 368
page xxiv
Fixed–Time Period Models 372
Fixed–Time Period Model with Safety Stock 372
Inventory Turn Calculations 374
The Price-Break Model 375
Inventory planning and accuracy 377
ABC Classification 378
Inventory Accuracy and Cycle Counting 379
Concept Connections 381
Solved Problems 383
Discussion Questions 387
Objective Questions 387
Analytics Exercise: Inventory Management at
Big10Sweaters.com 396
Analytics Exercise: Inventory Control at Sebastian River
Farms 399
Practice Exam 401
12 LEAN SUPPLY CHAINS 402
Lean manufacturing practices and the Covid-19 pandemic
402
Lean production 404
The Toyota Production System 406
Lean supply chains 407
Value stream mapping 408
Lean supply chain design principles 410
Lean Concepts 412
Lean Production Schedules 413
Lean Supply Chains 418
Lean services 419
Concept Connections 421
Solved Problems 423
Discussion Questions 427
Objective Questions 427
Case: Quality Parts Company 429
Case: Value Stream Mapping 430
Case: Pro Fishing Boats—A Value Stream Mapping
Exercise 432
Practice Exam 433
13 GLOBAL SOURCING AND PROCUREMENT 434
How the Covid-19 pandemic led to empty shelves 434
Strategic sourcing 436
The Bullwhip Effect 437
Supply Chain Uncertainty Framework 438
Outsourcing 441
Logistics Outsourcing 442
Framework for Supplier Relationships 442
Green Sourcing 444
Total cost of ownership 447
Measuring sourcing performance 450
Concept Connections 452
Discussion Questions 453
Objective Questions 454
Analytics Exercise: Global Sourcing Decisions—
Grainger: Reengineering the China/U.S. Supply Chain
457
Practice Exam 459
14 LOCATION, LOGISTICS, AND DISTRIBUTION 460
FedEx—Speed is hidden in its logo 460
Logistics 461
Decisions related to logistics 462
Transportation Modes 462
Warehouse Design 463
Locating logistics facilities 464
Plant Location Methods 466
Locating Service Facilities 472
Concept Connections 473
Solved Problems 474
Discussion Questions 478
Objective Questions 479
Analytics Exercise: Distribution Center Location 482
Practice Exam 484
APPENDICES
A Linear Programming Using the Excel Solver 485
B Answers to Selected Objective Questions 508
C Present Value Table 510
D Negative Exponential Distribution: Values of e
−X 511
E Areas of the Cumulative Standard Normal Distribution 512
AUTHOR INDEX 513
SUBJECT INDEX 514

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