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Leadership: Research Findings, Practice, and Skills 9th Edition PDF – eBook

SKU: 0357042492


  • Authors: by Andrew J. DuBrin (Author)
  • File Size: 8 MB
  • Format: PDF
  • Paperback: 466 pages
  • Publisher: Cengage Learning; 9th edition (August 31, 2018)
  • Language: English
  • ISBN-10: 0357042492
  • ISBN-13: 978-0357042496

Download Leadership: Research Findings, Practice, and Skills 9th Edition PDF – eBook

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  • Authors: by Andrew J. DuBrin (Author)
  • File Size: 8 MB
  • Format: PDF
  • Paperback: 466 pages
  • Publisher: Cengage Learning; 9th edition (August 31, 2018)
  • Language: English
  • ISBN-10: 0357042492
  • ISBN-13: 978-0357042496

Download Leadership: Research Findings, Practice, and Skills 9th Edition PDF – eBook


CHAPTER 1 The Nature and Importance of Leadership 1
The Meaning of Leadership 2
Leadership as Shared Responsibility and Collaboration 3
Leadership as a Relationship 4
Leadership Versus Management 4
The Impact of Leadership on Organizational Performance 5
Research and Opinion: Leadership Does Make a Difference 5
Research and Opinion: Formal Leadership Does Not Make a Difference 6
Leadership Roles 7
Leadership Self-Assessment Quiz 1-1: Readiness for the Leadership Role 8
Leadership Skill-Building Exercise 1-1: My Leadership Role Analysis 10
Leader in Action: Apple Car Chief Bob Mansfield Has Provided Direction to
Many Key Product Groups 11
The Satisfactions and Frustrations of Being a Leader 11
Satisfaction of Leaders 11
Dissatisfactions and Frustrations of Leaders 12
Leadership Skill-Building Exercise 1-2: Appreciating the Satisfactions of
Being a Leader 13
A Framework for Understanding Leadership 14
Skill Development in Leadership 16
Leadership Skill-Building Exercise 1-3: My Leadership Portfolio 16
Leadership Self-Assessment Quiz 1-2: The Leadership Experience Audit 17
Followership: Being an Effective Group Member 17
Types of Followers 18
Essential Qualities of Effective Followers 19
Collaboration Between Leaders and Followers 19
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 20–21
Leadership Case Problem A: Hailey Wants to Make a Difference 22
Leadership Case Problem B: Elon Musk, Business Leader and Serial Entrepreneur 23
Notes 24
Chapter 2 Traits, Motives, and Characteristics of Leaders 26
Personality Traits of Effective Leaders 28
General Personality Traits 28
Leadership Self-Assessment Quiz 2-1: How Self-Confident Are You? 30
Leadership Self-Assessment Quiz 2-2: Behaviors and Attitudes of a Trustworthy Leader 32
Leadership Skill-Building Exercise 2-1: Enthusiasm, Optimism, and Warmth on the Job 35
Task-Related Personality Traits 35
Leadership Self-Assessment Quiz 2-3: My Tendencies Toward Being a Proactive
Personality 37
Leadership Motives 41
The Power Motive 41
The Drive and Achievement Motive 42
Tenacity and Resilience 42
Cognitive Factors and Leadership 42
Cognitive (or Analytical) Intelligence 43
Knowledge of the Business or Group Task 43
Creativity 44
Insight into People and Situations 44
Farsightedness and Conceptual Thinking 44
Leadership Self-Assessment Quiz 2-4: How Big Is My Thinking? 45
Leader in Action: Kevin A. Plank, Founder of Under Armour Inc. 46
The Influence of Heredity and Environment on Leadership 47
Leadership Skill-Building Exercise 2-2: My Best Leadership Attribute 48
The Strengths and Limitations of the Trait Approach 48
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 49–50
Leadership Case Problem A: A True Warrior Jumps into the Electric Car Race 51
Leadership Case Problem B: Blunt Brittany 52
Leadership Skill-Building Exercise 2-3: My Leadership Portfolio 53
Leadership Skill-Building Exercise 2-4: Analyzing the Traits, Motives, and Characteristics
of a Well-Known Leader 53
Notes 54
Chapter 3 Charismatic and Transformational Leadership 57
The Meanings of Charisma 58
Charisma: A Relationship Between the Leader, Group Members, and Other Stakeholders 59
The Effects of Charisma 60
Three Types of Charismatic Leaders 60
Characteristics of Charismatic Leaders 61
The Narcissism Component of Charismatic Leadership 62
Leadership Self-Assessment Quiz 3-1: A Checklist of Behaviors and Attitudes
Reflecting Charisma 63
Leadership Self-Assessment Quiz 3-2: The Narcissism Attitudes and Behavior Checklist 64
The Vision Component of Charismatic Leadership 64
Leadership Skill-Building Exercise 3-1: Formulating a Vision 66
The Communication Style of Charismatic Leaders 66
Leadership by Inspiration 66
Leadership by Storytelling 67
Leadership Skill-Building Exercise 3-2: Charismatic Leadership by Storytelling 68
Extensive Use of Social Networking 68
Leadership Skill-Building Exercise 3-3: Identifying the Characteristics of a Charismatic
Leader on YouTube 69
The Development of Charisma 69
Techniques for Developing Charisma 69
Transformational Leadership 71
How Transformations Take Place 72
Attributes of Transformational Leaders 74
The Impact of Transformational and Charismatic Leadership on Performance and Behavior 75
Leader in Action: Mary Barra, CEO of GM 76
Concerns About Charismatic and Transformational Leadership 77
Challenges to the Validity of Charismatic Leadership 77
The Dark Side of Charismatic Leadership 78
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 79–80
Leadership Case Problem A: Baxter, the Self-Adoring Charismatic 81
Leadership Case Problem B: Turnaround Ashley 82
Leadership Skill-Building Exercise 3-3: My Leadership Portfolio 83
Leadership Skill-Building Exercise 3-4: Finding Inspirational Messages on a Social
Networking Site 83
Notes 83
CHAPTER 4 Leadership Behaviors, Attitudes, and Styles 86
The Classic Dimensions of Consideration and Initiating Structure 87
Task-Related Attitudes and Behaviors 89
Leadership Skill-Building Exercise 4-1: Feedback Skills 91
Leadership Self-Assessment Quiz 4-1: Task-Oriented Attitudes and Behaviors 92
Leader in Action: Ford Executive Joe Hinrichs Is a Troubleshooter with a
Human Touch 93
Relationship-Oriented Attitudes and Behaviors 94
Leadership Skill-Building Exercise 4-2: Clarifying Your Interpersonal Work Values 96
Leadership Skill-Building Exercise 4-3: Applying Relationship-Oriented and Task-Oriented
Attitudes and Behaviors 97
Leadership Styles 97
Participative Leadership 98
Autocratic Leadership 99
Leadership Self-Assessment Quiz 4-2: What Style of Leader Are You or
Would You Be? 99
The Servant Leadership Style 101
Entrepreneurial Leadership 102
Leadership Skill-Building Exercise 4-4: The Servant Leader 102
Leadership Self-Assessment Quiz 4-3: Entrepreneurial Thinking and Behavior 103
Gender Differences in Leadership Style 106
Leadership Skill-Building Exercise 4-5: Entrepreneurial Leadership 106
360-Degree Feedback for Fine-Tuning a Leadership Approach 107
Selecting the Best Leadership Style 109
Leadership Skill-Building Exercise 4-6 Contrasting Leadership Styles 110
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 110–111
Leadership Case Problem A: Lola Asks Tough Questions 112
Leadership Case Problem B: Tricia and Her Facebook Friends and Twitter Followers 113
Leadership Skill-Building Exercise 4-7: My Leadership Portfolio 114
Notes 114
CHAPTER 5 Contingency and Situational Leadership 117
Situational Influences on Effective Leadership Behavior 119
Leadership Self-Assessment Quiz 5-1: Measuring Your Situational Perspective 120
Fiedler’s Contingency Theory of Leadership Effectiveness 121
Measuring Leadership Style: The Least Preferred Coworker (LPC) Scale 121
Measuring the Leadership Situation 122
Overall Findings 122
Making the Situation More Favorable for the Leader 123
Evaluation of Fiedler’s Contingency Theory 123
The Path-Goal Theory of Leadership Effectiveness 124
Matching the Leadership Style to the Situation 125
Steps Leaders Can Take to Influence Performance and Satisfaction 126
The Normative Decision Model 126
Decision-Making Styles 126
Contingency Factors and Application of the Model 127
Leader-Member Exchange and Contingency Theory 128
Leadership Self-Assessment Quiz 5-2: Quality of Leader-Member Relations 128
Leadership Skill-Building Exercise 5-1: Leader-Member Exchange with In-Group Member
and Out-Group Member 129
Leader in Action: Automotive Parts Company CEO Sarah Varies her Leadership
Approach 130
Leadership During a Crisis 130
Leadership Self-Assessment Quiz 5-3: Checklist for Crisis Leadership 131
Leadership Skill-Building Exercise 5-2: Crisis Leadership 135
Evidence-Based Leadership for the Contingency and Situational Approach 135
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 136–137
Leadership Case Problem A: Supervisory Styles at the Red Rascal 138
Leadership Case Problem B: Emma Varies the Quality of Her Relationships 139
Leadership Skill-Building Exercise 5-3: My Leadership Portfolio 140
Leadership Skill-Building Exercise 5-4: Crisis Leadership 140
Notes 140
chapter 6 Leadership Ethics and Social Responsibility 143
Principles and Practices of Ethical and Moral Leadership 144
Leadership Self-Assessment Quiz 6-1: The Leadership Ethics Quiz 145
Four Ethical Leadership Behaviors 146
Factors Contributing to Ethical Differences 147
Leadership Self-Assessment Quiz 6-2: The Air Force Character Attributes Checklist 149
The Ethical Mind for Leaders 150
Guidelines for Evaluating the Ethics of a Decision 150
Leadership Skill-Building Exercise 6-1: Should “Dinosaur Power” Be Placed
on the Market? 151
A Sampling of Unethical Leadership Behaviors 151
Leadership, Social Responsibility, and Creating an Ethical Organizational Culture 152
Providing Strategic Leadership of Ethics and Social Responsibility 153
Creating a Pleasant Workplace 153
Helping Build a Sustainable Environment 154
Leadership Skill-Building Exercise 6-2: Conducting an Environmental Audit 155
Leader in Action: David Cheesewright, President and CEO, of Walmart International Focuses
on Sustainability 156
Engaging in Social Entrepreneurship 157
Engaging in Philanthropy 157
Working with Suppliers to Improve Working Conditions 158
Establishing Written Codes of Ethical Conduct 158
Developing Formal Mechanisms for Dealing with Ethical Problems 158
Accepting Whistleblowers 159
Providing Training in Ethics and Social Responsibility 159
Leadership Skill-Building Exercise 6-3: Collecting Examples of Socially
Responsible Behavior 160
Minimizing Abusive Supervision Throughout the Organization 160
Ethical and Socially Responsible Behavior and Organizational Performance 161
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 162–163
Leadership Case Problem A: Salary Advance United Ponders Its Future 164
Leadership Case Problem B: Are Drivers or Smartphones to Blame? 165
Leadership Skill-Building Exercise 6-4: My Leadership Portfolio 166
Leadership Skill-Building Exercise 6-5: Company Policy for Employee Recycling of
Electronic Products 166
Notes 167
Chapter 7 Power, Politics, and Leadership 169
Sources and Types of Power 170
Position Power 171
Personal Power 171
Power Stemming from Ownership 172
Power Stemming from Dependencies 172
Power Derived from Capitalizing on Opportunity 173
Power Stemming from Managing Critical Problems 173
Power Stemming from Being Close to Power 173
Power and Self-Serving Behavior 173
Leader in Action: Google CEO Sundar Pichai, One of the World’s Most Powerful Business
Leaders 174
Tactics for Becoming an Empowering Leader 175
The Nature of Empowerment 175
Empowering Practices 176
Leadership Self-Assessment Quiz 7-1: Empowering Attitudes and Beliefs 176
Effective Delegation and Empowerment 179
Leadership Skill-Building Exercise 7-1: Conducting an Empowerment Session 180
Factors That Contribute to Organizational Politics 180
Pyramid-Shaped Organization Structure 181
Subjective Standards of Performance 181
Environmental Uncertainty and Turbulence 181
Emotional Insecurity 181
Machiavellian Tendencies 182
Encouraging Admiration from Subordinates 182
Political Tactics and Strategies 182
Ethical Political Tactics and Strategies 182
Leadership Self-Assessment Quiz 7-2: The Positive Organizational Politics Questionnaire 183
Leadership Skill-Building Exercise 7-2: Paying Back Favors from Network Members 185
Leadership Skill-Building Exercise 7-3: Asking Advice Role Play 188
Leadership Self-Assessment Quiz 7-3: The Blunder Quiz 189
Unethical Political Tactics and Strategies 191
Leadership Skill-Building Exercise 7-4: Identifying the Most Annoying Political Behavior
Tactics 192
Exercising Control over Dysfunctional Politics 193
Leadership Skill-Building Exercise 7-5: Controlling Office Politics 194
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 194–195
Leadership Case Problem A: Ray, the Empowered Athletic Club Director 196
Leadership Case Problem B: Team Leader Tanya Wants to Be Truthful 197
Leadership Skill-Building Exercise 7-6: My Leadership Portfolio 198
Notes 198
Chapter 8 Influence Tactics of Leaders 201
A Model of Power and Influence 203
Leadership Self-Assessment Quiz 8-1: Survey of Influence Tactics 204
Description and Explanation of Influence Tactics 205
Essentially Ethical and Honest Tactics 205
Essentially Neutral Influence Tactics 210
Leadership Self-Assessment Quiz 8-2: The Leader Ingratiating Checklist 211
Leadership Skill-Building Exercise 8-1: The Ingratiating New Division Manager 211
Essentially Dishonest and Unethical Tactics 212
Leader in Action: SolarCity CEO Lyndon Rive Wants Solar Panels to Become the Dominant
Energy 214
Leadership Skill-Building Exercise 8-2: Influence Tactics 215
Leadership Skill-Building Exercise 8-3: Identifying Influence Tactics 215
Leadership Influence for Organizational Change 216
Sequencing of Influence Tactics 217
Leadership Skill-Building Exercise 8-4: Applying Influence Tactics 218
Implicit Leadership Theories and Leadership Influence 218
Summary ∙ Key Terms ∙ Guidelines for Actions and Skill Development 219–220
Leadership Case Problem A: Steve Tackles Mall World 221
Leadership Case Problem B: Katerina Demands Results 222
Leadership Skill-Building Exercise 8-5: My Leadership Portfolio 223
Notes 223
Chapter 9 Developing Teamwork 225
The Leader’s Role in the Team-Based Organization 227
Leader Actions That Foster Teamwork 228
Actions Leaders Can Take Using Their Own Resources 229
Leadership Skill-Building Exercise 9-1: Shelters for the Homeless 231
Leadership Self-Assessment Quiz 9-1: Team Player Attitudes 232
Leader in Action: J. Crew CEO and Madewell Founder Mickey Drexler, the World Class
Micromanager 235
Actions Generally Requiring Organization Structure or Policy 237
Offsite Training and Team Development 239
Features of Outdoor and Offsite Training Programs 239
Leadership Skill-Building Exercise 9-2: The Team Leader Candidates 240
Leadership Skill-Building Exercise 9-3: The Scavenger Hunt 240
Evaluation of Offsite Training for Team Development 241
The Leader-Member Exchange Model and Teamwork 241
Different Quality Relationships 241
First Impressions 243
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 244–245
Leadership Case Problem A: Ashley Wants to Boost Teamwork 245
Leadership Case Problem B: Should We Dump the Open-Plan Office? 247
Leadership Skill-Building Exercise 9-4: My Leadership Portfolio 248
Leadership Skill-Building Exercise 9-5: The Trust Fall 248
Notes 248
Chapter 10 Motivation and Coaching Skills 251
Leadership and Employee Engagement 252
Leadership Self-Assessment Quiz 10-1: My Work Engagement Tendencies 253
The Impact of Worker Engagement on Productivity 253
Leadership Skill-Building Exercise 10-1: Collecting Live Data on Worker Engagement 254
Meaningful Work for Employee Engagement 254
Leadership Self-Assessment Quiz 10-2: How Meaningful Is My Work? 255
Relationship with the Leader and Employee Engagement 256
Expectancy Theory and Motivational Skills 257
Basic Components of Expectancy Theory 257
Leadership Skills and Behaviors Associated with Expectancy Theory 258
Goal Theory 259
Leadership Skill-Building Exercise 10-2: Estimating Valences for Applying
Expectancy Theory 260
Basic Findings of Goal Theory 261
The Importance of How Goals Are Attained and Other Concerns 262
Leadership Skill-Building Exercise 10-3: The Application of Goal Theory 263
Using Recognition and Pride to Motivate Others 264
Appealing to the Recognition Need of Others 264
Leadership Self-Assessment Quiz 10-3: How Much Do I Crave Recognition? 265
Appealing to Pride 266
Coaching as an Approach to Motivation 266
Key Characteristics of Coaching 267
Leader in Action: Accounting Firm Partner Gary Coaches Tax Accountant Vanessa 267
Coaching Skills and Techniques 268
Leadership Self-Assessment Quiz 10-4: Characteristics of an Effective Coach 271
Leadership Skill-Building Exercise 10-4: Coaching for Improved Performance 272
Executive Coaching and Leadership Effectiveness 272
Specific Forms of Assistance Provided by Executive Coaches 272
Contributions of and Concerns About Executive Coaching 273
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 274–275
Leadership Case Problem A: Firing Up the Commercial Uniform Team 276
Leadership Case Problem B: Tyler Faces a Feedback Challenge 277
Leadership Skill-Building Exercise 10-5; My Leadership Portfolio 277
Notes 278
Chapter 11 Creativity, Innovation, and Leadership 281
Steps in the Creative Process 282
Characteristics of Creative Leaders 284
Knowledge 284
Leadership Self-Assessment Quiz 11-1: The Creative Personality Test 285
Cognitive Abilities 286
Leadership Self-Assessment Quiz 11-2: The Intuitive Problem-Solving Style Quiz 287
Personality 287
Passion for the Task and the Experience of Flow 288
Overcoming Traditional Thinking as a Creativity Strategy 288
Organizational Methods to Enhance Creativity 289
Systematically Collecting Fresh Ideas 290
Brainstorming 291
Using the Pet-Peeve Technique 291
Leadership Skill-Building Exercise 11-1: Two Brainstorming Scenarios 292
The Morality of Enhancing Creativity 292
Self-Help Techniques to Enhance Creative Problem Solving 293
Practicing Creativity-Enhancing Activities 293
Leadership Skill-Building Exercise 11-2: The Multiple Uses Technique 294
Staying Alert to Opportunities 294
Maintaining an Enthusiastic Attitude, Including Being Happy 294
Maintaining and Using a Systematic Place for Recording Your Ideas 295
Playing the Roles of Explorer, Artist, Judge, and Lawyer 295
Engaging in Appropriate Physical Exercise 295
Soliciting Feedback on Your Performance 296
Establishing a Climate and Culture for Creative Thinking 296
Fostering a Culture of Originality 296
Leadership Diagnostic Activity 11-1: Assessing the Climate for Creativity
and Innovation 297
Leadership Practices for Enhancing Creativity 298
Methods of Managing Creative Workers 299
Leader in Action: Gerry McGovern, Chief Creative Officer of Land Rover Leads
with Passion and Inspiration 301
Leadership Practices Focused Specifically on Enhancing Innovation 302
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 303–304
Leadership Case Problem A: The T-Shirt Production Innovators 305
Leadership Case Problem B: “How Can We Encourage a Few Disrupters?” 306
Leadership Skill-Building Exercise 11-3: My Leadership Portfolio 307
Leadership Skill-Building Exercise 11-4: The Multimedia Presentation 307
Notes 308
Chapter 12 Communication and Conflict Resolution Skills 310
Communication Networks for Leaders 311
Leadership Self-Assessment Quiz 12-1: A Self-Portrait of My Communication
Effectiveness 312
Face-to-Face Communication Networks 313
Social Media Networks 313
Leader in Action: T-Mobile CEO John Legere, Uses Twitter for Serious Business
Communication 314
Group Chat as a Leadership Communication Network 315
Inspirational and Powerful Communication 315
Speaking and Writing 315
Basic Principles of Persuasion 320
Nonverbal Communication Including Videoconferencing and Telepresence 321
Leadership Skill-Building Exercise 12-1: Feedback on Verbal and Nonverbal Behavior 323
Listening as a Leadership Skill 323
Show Respect 324
Selective Listening to Problems 324
Making the Rounds 324
Leadership Skill-Building Exercise 12-2: Leadership Listening 324
Overcoming Cross-Cultural Communication Barriers 325
Leadership Self-Assessment Quiz 12-2: Cross-Cultural Skills and Attitudes 325
The Leader’s Role in Resolving Conflict and Negotiating 328
Conflict Management Styles 329
Leadership Self-Assessment Quiz 12-3: My Conflict Resolution Style 330
Resolving Conflict Between Two Group Members 332
Negotiating and Bargaining 333
Leadership Skill-Building Exercise 12-3: The Minimum Wage Negotiation 335
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 335–337
Leadership Case Problem A: Dani the Front-Stabbing CEO 337
Leadership Case Problem B: Sean Contemplates a Delicate Confrontation 338
Leadership Skill-Building Exercise 12-4: My Leadership Portfolio 339
Leadership Skill-Building Exercise 12-5: Evaluating the Communication Skills
of an Organizational Leader 340
Notes 340
Chapter 13 Strategic Leadership and Knowledge Management 342
The Development of Business Strategy 343
The Importance of Strategic Thinking 344
Maintaining a Human and Emotional Aspect 344
Leadership Self-Assessment Quiz 13-1: Are You a Strategic Thinker? 345
Gathering Multiple Inputs to Formulate Strategy 345
Leadership Effectiveness and Strategy Implementation 346
Leader in Action: Atif Rafiq, Chief Digital Officer at McDonald’s, Works to Enhance
Customer Connections 347
Leadership Skill-Building Exercise 13-1: Mapping Out a Future for an Organization 348
Conducting a SWOT Analysis 348
Leadership Skill-Building Exercise 13-2: Conducting a SWOT Analysis 350
A Sampling of Business Strategies Formulated by Leaders 350
Leadership Skill-Building Exercise 13-3: The Business Strategies of a Favorite Company 353
Knowledge Management and the Learning Organization 353
Knowledge Sharing 353
Leadership Self-Assessment Quiz 13-2: My Attitudes Toward Sharing Knowledge 354
Knowledge Management 355
Servant Leadership and the Creation of Knowledge 356
The Learning Organization 356
Leadership Skill-Building Exercise 13-4: The Knowledge-Sharing Investigation Teams 356
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 359–360
Leadership Case Problem A: The Saratoga Supply Company Needs a Strategy 361
Leadership Case Problem B: The Product Differentiation Strategy Team 361
Leadership Skill-Building Exercise 13-4: My Leadership Portfolio 363
Leadership Skill-Building Exercise 13-5: Developing a Business Strategy for a Small
Appliance Repair Chain 363
Notes 363
chapter 14 International and Culturally Diverse Aspects of Leadership 366
The Advantages of Managing for Diversity 368
Leader in Action: Carnival Corporation Capitalizes on Managers from Diverse
Backgrounds to Reignite Growth 370
Leadership Skill-Building Exercise 14-1: Pinpointing a Diversity Advantage 371
Cultural Factors Influencing Leadership Practice 371
Key Dimensions of Differences in Cultural Values 371
Cultural Values and Leadership Style 373
Leadership Self-Assessment Quiz 14-1: Charting Your Cultural Value Profile 374
Cultural Sensitivity and Cultural Intelligence 375
Cultural Sensitivity 375
Leadership Self-Assessment Quiz 14-2: My Tolerance for Cultural Differences 377
The English-Only Policy and Cultural Sensitivity 379
Cultural Intelligence 379
Leadership Skill-Building Exercise 14-2: Positive Cross-Cultural Experiences
in the Workplace 380
Global Leadership Skills 381
General Model of Global Leadership Skills 381
Success Factors in International Management Positions 381
Motivating and Inspiring Workers in Other Cultures 382
Understanding Which Leadership and Management Practices Function Well in a
Specific Culture 382
Leadership Skill-Building Exercise 14-3: Gaining International and Cross-Cultural Experience Inexpensively 383
Leadership Initiatives for Achieving Cultural Diversity 384
Hold Managers Accountable for Achieving Diversity 384
Establish Minority Recruitment, Retention, and Mentoring Programs 384
Conduct Diversity Training 385
Leadership Skill-Building Exercise 14-4: The Diversity Circle 385
Conduct Anti-Bias Training 386
Conduct Cross-Cultural Training 386
Avoid Group Characteristics When Hiring for Person–Organization Fit 387
Attain Diversity Among Organizational Leaders 388
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development 388–390
Leadership Case Problem A: Cultural Sensitivity at Pacific Pods 391
Leadership Case Problem B: An Affinity Group for Workers 60 and Over? 392
Leadership Skill-Building Exercise 14-5 393
Notes 393
Chapter 15 Leadership Development and Succession 396
Development Through Self-Awareness and Self-Discipline 397
Leadership Development Through Self-Awareness 398
Leadership Development Through Self-Discipline 399
Leadership Self-Assessment Quiz 15-1: My Self-Discipline Tendencies 400
Leadership Self-Assessment Quiz 15-2: The Interpersonal Skills Checklist 401
Development Through Education, Experience, and Mentoring 402
Education 402
Experience 403
Leader in Action: Broad Experience Helped David S. Taylor Earn Top Position at P&G 406
Mentoring 407
Leadership Skill-Building Exercise 15-1: Finding a Mentor or Mentors for Leadership
Development 409
Leadership Development Programs 409
Types of Leadership Development Programs 409
Leadership Succession 412
How the Board Chooses a Successor 413
The Emotional Aspects of Leadership Succession 413
Developing a Pool of Successors 414
Promotion from Within 414
Characteristics of an Effective Leadership Development Program 415
Challenges of Being a New Leader 416
Leadership Skill-Building Exercise 15-2: Building for the Future 417
Summary ∙ Key Terms ∙ Guidelines for Action and Skill Development: 417–418
Leadership Case Problem A: Holly, the Potential Team Leader 419
Leadership Case Problem B: Kaitlin the New Mentor 420
Leadership Skill-Building Exercise 15-3: My Leadership Portfolio 421
Leadership Skill-Building Exercise 15-4: Analyzing a Local Leader 421
Notes 421
Glossary 424
Indexes 429

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