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Fundamentals of Human Resource Management 8th Edition PDF – eBook

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Download Fundamentals of Human Resource Management 8th Edition PDF – eBook

Contents
Preface viii
PART1
The Human Resource Environment 1
1 Managing Human Resources 2
Introduction 2
Human Resources and Company Performance 3
Responsibilities of Human Resource
Departments 5
Analyzing and Designing Jobs 6
Recruiting and Hiring Employees 7
Training and Developing Employees 7
Managing Performance 8
Planning and Administering Pay and Benefits 8
Best Practices: HRM Helps Abbott
Laboratories Thrive 9
Maintaining Positive Employee Relations 9
HRM Social: Social Media Tools for HR
Professionals 10
Establishing and Administering Personnel
Policies 10
Managing and Using Human Resource Data 11
Ensuring Compliance with Labor Laws 11
HR How To: Applying HR Data to Solve
Business Problems 12
Supporting the Organization’s Strategy 12
HR Analytics & Decision Making 13
Skills of HRM Professionals 14
HR Oops!: Zenefits Runs into Its Own HR
Issues 16
HR Responsibilities of Supervisors 16
Ethics in Human Resource Management 17
Did You Know?: Employers’ Reputations Have
Value 18
Employee Rights 18
Standards for Ethical Behavior 19
Careers in Human Resources,e Management 20
Organization of This Book 22
Thinking Ethically: Whom Does the HR
Professional Represent? 23
Summary 24
Key Terms 24
Review And Discussion Questions 25
Self-Assessment Exercise 25
Taking Responsibility: Why Good Things Happen
at Costco 26
Managing Talent: Old Navy’s Talent Strategy Fills in
Some Gaps 26
HR in Small Business: Network Is the Key to HRM at
1 Collision 27
Notes 28
2 Trends in Human Resource
Management 29
Introduction 29
Change in the Labor Force 30
An Aging Workforce 30
A Diverse Workforce 31
Best Practices: Helping Panda Express
Workers Communicate 33
Skill Deficiencies of the Workforce 34
HR Analytics & Decision Making 35
High-Performance Work Systems 35
Knowledge Workers 36
Employee Empowerment 37
HRM Social: Glassdoor Reviews Foster
Better Communication 38
Teamwork 39
Focus on Strategy 40
Me,mergers and Acquisitions 40
HR Oops!: HRM Barely Gets a Passing
Grade 41
High-Quality Standards 42
Cost Control 42
Expanding into Global Markets 45
Technological Change in HRM 46
HR Information Systems 46
People Analytics 48
Sharing of Human Resource Information 48
HR How-To: Handling HR Implications of
Artificial Intelligence 49
Change in the Employment Relationship SO
A Psychological Contract 50
Did You Know?: Half of U.S. Employees
Looking to Change Jobs 51
Declining Union Membership 51
Flexibility 51
Thinking Ethically: How Solid Is Your Digital
Footprint? 53
Summary 54
Key Terms 55
Review and Discussion Questions 55
Self-Assessment Exercise 56
Taking Responsibility: Paychex Keeps People by
Helping Them Retire 56
Managing Talent: Employee Engagement Helps Bank
Business 57
HR in Small Business: New Belgium Brews Success
through Employee Ownership 58
Notes 58
3 Providing Equal Employment
Opportunity and a Safe Workplace 61
Introduction 61
Regulation of Human Resource Management 63
Equal Employment Opportunity 63
Constitutional Amendments 63
Legislation 65
HR Analytics & Decision Making 69
Executive Orders 71
The Government’s Role in Providing for Equal
Employment Opportunity 72
Equal Employment Opportunity Commission
(EEOC) 72
Office of Federal Contract Compliance Programs
(OFCCP) 74
Businesses’ Role in Providing for Equal
Employment Opportunity 74
Avoiding Discrimination 7 4
HRM Social: Using Social Media in Hiring
Poses Discrimination Risk 76
Providing Reasonable Accommodation 79
Preventing Sexual Harassment 80
HR Oops!: Disability Inclusion Still Falls Short 81
Valuing Diversity 82
Best Practices: Accenture’s Diversity Policies
Welcome LGBT Workers 83
Occupational Safety and Health Act 84
General and Specific Duties 84
Enforcement of the Occupational Safety and
Health Act 86
HR How-To: Providing Safety from Gun
Violence 87
Employee Rights and Responsibilities 88
Impact of the Occupational Safety and Health
Act 88
Employer-Sponsored Safety and Health
Programs 89
Identifying and Communicating Job Hazards 89
Reinforcing Safe Practices 91
Promoting Safety Internationally 9 1
Did You Know?: Top 10 OSHA Violations 92
Thinking Ethically: /s It Ethical to Discriminate
Against the Unemployed? 93
Summary 94
Key Terms 95
Review and Discussion Questions 95
Self-Assessment Exercise 96
Taking Responsibility: Keeping Subcontractors
Safe 96
Managing Talent: Google’s Search for Diverse
Talent 97
HR in Small Business: Airbnb Continues to Address
Diversity Challenge 98
Notes 98
4 Analyzing Work and Designing Jobs 101
Introduction 101
Work Flow in Organizations 102
Work Flow Analysis 102
Work Flow Design and an Organization’s
Structure 103
HR Oops!: Poor Planning for Robots 104
Job Analysis 105
Job Descriptions 105
Job Specifications 106
Sources of Job Information 108
Position Analysis Questionnaire 109
Fleishman Job Analysis System 109
Analyzing Teamwork 110
Importance of Job Analysis 11 O
HRM Social: Skills of a Social-Media
Specialist 111
Competency Models 112
Trends in Job Analysis 113
Job Design 114
Designing Efficient Jobs 114
Best Practices: Navicent Health Gets Lean for
the Sake of Its Patients 115
Designing Jobs That Motivate 116
HR How-To: Devising a Plan for Workplace
Flexibility 120
Designing Ergonomic Jobs 121
Did You Know?: Health Care Workers Need
Ergonomic Job Design 122
HR Analytics & Decision Making 123
Designing Jobs That Meet Mental Capabilities and
Limitations 12 3
Thinking Ethically: How Can You Ethically
Design a Dangerous Job? 125
Summary 125
Key Terms 127
Review and Discussion Questions 12 7
Self-Assessment Exercise 127
Taking Responsibility: Mayo Clinic Prescribes a Dose
of Efficient Work Design 128
Managing Talent: Flexibility Drives Uber’s Growth 128
HR in Small Business: Blink UX Takes a Hard Look at
Work Design 129
Notes 130
Acquiring, Training, and Developing
Human Resources 133
5 Planning for and Recruiting Human
Resources 134
Introduction 134
The Process of Human Resource Planning 135
Forecasting 136
Goal Setting and Strategic Planning 138
HR How To: Using Temporary Employees and
Contractors 143
Implementing and Evaluating the HR Plan 145
HR Analytics & Decision Making 145
Applying HR Planning to Affirmative Action 146
Best Practices: Fixing the Talent Gap 147
Recruiting Human Resources 14 7
Personnel Policies 148
Did You Know?: Employers Prefer Internal
Recruitment 149
Recruitment Sources 150
Internal Sources 150
External Sources 151
HRM Social: Effective Recruitment via Social
Networks 154
Evaluating the Quality of a Source 156
Recruiter Traits and Behaviors 157
HR Oops!: Fuzzy Source-of-Hire Data 158
Characteristics of the Recruiter 158
The behavior of the Recruiter 159
Enhancing the Recruiter’s Impact 159
Thinking Ethically: /s Temp and Contract Work
Fair to Workers? 160
Summary 161
Key Terms 162
Review and Discussion Questions 162
Self-Assessment Exercise 163
Taking Responsibility: Facebook’s Approach to
Recruiting Employees 163
Managing Talent: Techtonic Group Builds Its Own
Labor Supply 164
HR in Small Business: GenMet’s Design for
Constructing a 21st-Century Workforce 165
Notes 165
6 Selecting Employees and Placing Them
in Jobs 168
Introduction 168
Selection Process 169
Reliability 1 70
Validity 171
Ability to Generalize 173
Practical Value 173
Best Practices: Unilever Improves Selection
Results with Al 174
Legal Standards for Selection 174
HRM Social: Screening with Social Media
Poses Risks 175
HR How To: Using Data Analytics to Support
Fair Hiring Decisions 178
Job Applications and Resumes 178
Application Forms 1 79
Resumes 180
HR Analytics & Decision Making 180
References 181
Background Checks 181
Did You Know?: Most Employers Use Social
Media in Employee Selection 182
Employment Tests and Work Samples 183
Physical Ability Tests 183
Cognitive Ability Tests 184
Job Performance Tests and Work Samples 184
Personality Inventories 185
Honesty Tests and Drug Tests 186
Medical Examinations 18 7
Interviews 188
Interviewing Techniques 188
Advantages and Disadvantages of Interviewing 189
Preparing to Interview 190
Selection Decisions 190
How Organizations Select Employees 191
HR Oops!: Red Flags during Job
Interviews 192
Communicating the Decision 192
Thinking Ethically: What Is an Employer’s
Ethical Duty to Check Facts? 193
Summary 193
Key Terms 195
Review and Discussion Questions 195
Self-Assessment Exercise 196
Taking Responsibility: At PepsiCo, Workers with
Disabilities Are Encouraged, Not Disqualified 196
Managing Talent: Marriott Hires People Who Put
Others First 197
HR in Small Business: Strategic Hiring at Skookum
Digital Works 197
Notes 198
7 Training Employees 201
Introduction 201
Training Linked to Organizational Needs 202
Needs Assessment 203
Organization Analysis 203
Did You Know?: Many Service-Sector Workers
Lack of Basic Skills 204
Person Analysis 205
Task Analysis 206
Readiness for Training 206
Employee Readiness Characteristics 207
Work Environment 207
HRM Social: LinkedIn Learning: Today’s
Corporate Training Center 208
Planning the Training Program 209
Objectives of the Program 209
In-House or Contracted Out? 209
Choice of Training Methods 210
Training Methods 211
Classroom Instruction 2 11
Computer-Based Training 2 12
HR How To: Using Wearable Technology to
Support Training 213
On-the-Job Training 2 14
Simulations 2 15
Business Games and Case Studies 2 16
Behavior Modeling 2 16
Experiential Programs 2 1 7
Team Training 2 18
Action Learning 2 18
Implementing the Training Program 219
Principles of Learning 2 19
HR Oops!: So Far, Anti-Harassment Training
Has Not Ended Harassment 221
Transfer of Training 221
Measuring the Results of Training 222
Evaluation Methods 222
HR Analytics & Decision Making 223
Applying the Evaluation 224
Applications of Training 224
Best Practices: Verizon Ensures Training Adds
Business Value 225
Orientation and Onboarding of New Employees 225
Diversity Training 226
Thinking Ethically: Are Internships
Opportunity or Exploitation? 228
Summary 229
Key Terms 231
Review and Discussion Questions 231
Self-Assessment Exercise 232
Taking Responsibility: Training Helps Keep Goodyear’s
Workers Safe 232
Managing Talent: Huntington Ingalls Builds a
Workforce to Do “Hard Stuff” 233
HR in Small Business: Zeigler Auto Group Drives
Growth by Training Its People 233
Notes 234
8 Developing Employees for Future
Success 237
Introduction 237
Training, Development, and Career
Management 238
Development and Training 238
Development for Careers 239
Approaches to Employee Development 239
Formal Education 239
Best Practices: Valvoline’s Development
Program Ensures a Flow of New
Managers 240
Assessment 24 1
Job Experiences 245
Interpersonal Relationships 249
HRM Social: Using Social Media for Career
Development 250
HR How-To: Coaching Employees 252
Systems for Career Management 252
HR Analytics & Decision Making 253
HR Oops!: Show Some Appreciation or
Employees Will Leave 254
Data Gathering 254
Feedback 255
Goal Setting 256
Action Planning and Follow-Up 256
Did You Know?: Men Named John Outnumber
Women in the Top 258
Development-Related Challenges 258
The Glass Ceiling 258
Succession Planning 259
Dysfunctional Managers 261
Thinking Ethically: Should Companies
Tell Employees They Have ”High
Potential”? 261
Summary 262
Key Terms 263
Review and Discussion Questions 264
Self-Assessment Exercise 264
Taking Responsibility: Employee Ambitions Drive
Development at West Monroe Partners 264
Managing Talent: Mondelez Bakes Development into
Its Talent Strategy 265
HR in Small Business: How Service Express Serves
Employees First 266
Notes 267
Assessing and Improving
Performance 271
9 Creating and Maintaining HighPerformance Organizations 272
Introduction 272
High-Performance Work Systems 273
Elements of a High-Performance Work System 2 73
HR How-To: Rewarding High
Performance 275
Outcomes of a High-Performance Work System 275
Conditions That Contribute to High
Performance 277
Teamwork and Empowerment 277
HR Oops!: How Starbucks Recovered from a
Decision Gone Wrong 278
Knowledge Sharing 2 78
Job Satisfaction and Employee Engagement 2 79
Did You Know?: Only 33% of U.S. Workers
Feel Engaged at Their Jobs 280
Ethics 281
HRM’s Contribution to High Performance 282
HRM Practices 282
HRM Technology 284
HRM Applications 285
Human Resource Information Systems 286
HR Analytics & Decision Making 287
Human Resource Management Online: E-HRM 287
HRM Social: Companies Should Listen as Well
as Talk on Social Media 289
Effectiveness of Human Resource
Management 290
Human Resource Management Audits 290
Best Practices: Data Taught KinderCare How
to Build Success 292
Analyzing the Effect of HRM Programs 292
Thinking Ethically: Is Analyzing Employee
Sentiment an Invasion of Privacy? 294
Summary 294
Key Terms 295
Review and Discussion Questions 295
Self-Assessment Exercise 296
Taking Responsibility: The Container Store Continues
to Put Employees First 297
Managing Talent: How Adobe’s People and Rewards
Contribute to High Performance 297
HR in Small Business: Tasty Catering Serves Up
Employee-Friendly Culture 298
Notes 299
10 Managing Employees’ Performance 301
Introduction 301
The Process of Performance Management 302
Purposes of Performance Management 303
Best Practices: Goldman Sachs Makes
Performance Management a Priority 304
Criteria for Effective Performa nee
Management 305
HR Oops!: Employees Unclear on
Performance Expectations 307
Methods for Measuring Performance 307
Making Comparisons 307
Rating Individuals 309
Did You Know?: Top Metrics in Performance
Appraisals 310
Measuring Results 314
Total Quality Management 3 16
Sources of Performance Information 316
Managers 3 1 7
Peers 317
Subordinates 31 7
HRM Social: Apps Are Enabling Real-Time
Feedback 318
Self 3 19
Customers 3 19
Errors in Performance Measurement 320
Types of Rating Errors 320
Ways to Reduce Errors 320
Political Behavior in Performance Appraisals 32 1
Giving Performance Feedback 322
Scheduling Performance Feedback 322
HR Analytics & Decision Making 323
Preparing for a Feedback Session 32 3
Conducting the Feedback Session 323
Finding Solutions to Performance Problems 324
HR How-To: Delivering Positive Feedback 325
Legal and Ethical Issues in
Performance Management 326
Legal Requirements for Performance Management 32 7
Electronic Monitoring and Employee Privacy 327
Thinking Ethically: What are the Ethical
Boundaries of Tracking Employee
Activities? 328
Summary 329
Key Terms 331
Review and Discussion Questions 331
Self-Assessment Exercise 332
Taking Responsibility: Asana’s Performance
Management Aligns with Its Values 332
Managing Talent: Deloitte’s Approach to Performance
Management Pays Off 333
HR in Small Business: Retrofit’s Mobile Performance
Management 334
Notes 334
11 Separating and Retaining Employees 337
Introduction 337
Managing Voluntary and Involuntary
Turnover 338
Employee Separation 340
Principles of Justice 340
HR How-To: Handling Rude Behavior 341
Legal Requirements 342
HRM Social: Firing an Employee for Socia/-
Media Use 344
Progressive Discipline 345
Alternative Dispute Resolution 34 7
Employee Assistance Programs 348
Outplacement Counseling 348
Did You Know?: Opioid Abuse Is a Problem for
Workers and Employers 349
Employee Engagement 349
Job Withdrawal 350
Job Dissatisfaction 350
Behavior Change 352
Physical Job Withdrawal 353
Psychological Withdrawal 353
HR Oops!: Employees Say Anything to Stay
Away from Work 354
Job Satisfaction 355
Personal Dispositions 355
Tasks and Roles 356
Supervisors 011d Co-Workers 357
Best Practices: At Quicken Loans, Employees
Are the Most Valuable Assets 358
Pay and Benefits 359
HR Analytics & Decision Making 359
Monitoring Job Satisfaction 360
Thinking Ethically: /s it Ethical to Fire by
Texting or Tweeting? 362
Summary 362
Key Terms 363
Review and Discussion Questions 363
Self-Assessment Exercise 364
Taking Responsibility: Yahoo’s Struggle to Get
Employees Cheering Again 365
Managing Talent: Walmart Refocuses Its Employee
Retention Strategies 365
HR in Small Business: Happy Employees the Key to
Radio Flyer’s Success 366
Notes 367
Compensating Human Resources 371
12 Establishing a Pay Structure 372
Introduction 372
Decisions about Pay 373
Legal Requirements for Pay 374
Equal Employment Opportunity 374
HR How-To: Closing the Pay Gap 375
Minimum Wage 376
Overtime Pay 376
Child Labor 378
Prevailing Wages 378
Pay Ratio Reporting 3 78
Economic Influences on Pay 379
Product Markets 379
Labor Markets 379
Did You Know?: A Majority of Workers Are
Reluctant to Negotiate Pay 380
Pay Level: Deciding What to Pay 381
Gathering Information about Market Pay 381
HR Analytics & Decision Making 382
HRM Social: Crowdsourcing Pay Data 383
Employee Judgments about Pay Fairness 383
Judging Fairness (Equity) 384
HR Oops!: Employees Doubt Their Pay Is
Fair 385
Communicating Fairness 385
Job Structure: Relative Value of Jobs 386
Pay Structure: Putting It All Together 387
Pay Rates 387
Best Practices: Parkland Health Rethinks
Entry-Level Pay Rates 389
Pay Grades 389
Pay Ranges 390
Pay Differentials 391
Alternatives to Job-Based Pay 391
Pay Structure and Actual Pay 392
Current Issues Involving Pay Structure 393
Pay during Military Duty 393
Pay for Executives 393
Thinking Ethically: /s Pay Disparity in the
Fast-Food Business Ethical? 395
Summary 395
Key Terms 39 7
Review and Discussion Questions 397
Self-Assessment Exercise 398
Taking Responsibility: IKEA Tries to Provide a Living
Wage 398
Managing Talent: How Target Aims for Competitive
Employee Wages 399
HR in Small Business: Jet. corn’s No-Haggle Approach
to Compensation 400
Notes 400
13 Recognizing Employee Contributions
with Pay 403
Introduction 403
Incentive Pay 404
Did You Know?: Merit Pay Helps Retain
Workers 406
Pay for Individual Performance 406
Piecework Rates 406
Standard Hour Plans 407
Merit Pay 407
HR Analytics & Decision Making 409
Performance Bonuses 4 10
Sales Commissions 4 10
Best Practices: AutoNation Offers a Choice of
Commissions 411
Pay for Group Performance 412
Gainsharing 4 12
Group Bonuses and Team Awards 4 12
Pay for Organizational Performance 413
Profit Sharing 4 13
Stock Ownership 4 14
HR Oops!: Thanks, but We’d Rather Have
Cash 415
Balanced Scorecard 417
HRM Social: Social-Media Measures for a
Balanced Scorecard 418
Processes That Make Incentives Work 419
Participation in Decisions 4 19
Communication 4 19
HR How To: Making Incentive Pay Part of a
Total-Rewards Package 420
Incentive Pay for Executives 420
Performance Measures for Executives 42 1
Ethical Issues 421
Thinking Ethically: Can Incentives Promote
Ethics? 422
Summary 423
Key Terms 424
Review and Discussion Questions 424
Self-Assessment Exercise 425
Taking Responsibility: BNY Mellon Shares the Wealth
with Employees 425
Managing Talent: Employees Are Getting a Bite of
Apple’s Stock 426
HR in Small Business: Chobani Founder Plans to Share
the Wealth 427
Notes 427
14 Providing Employee Benefits 430
Introduction 430
The Role of Employee Benefits 431
Benefits Required by Law 432
Social Security 433
Unemployment Insurance 434
Workers’ Compensation 435
Unpaid Family and Medical Leave 435
Health Care Benefits 436
HR How-To: Keeping Up with the U.S. Health Care
Laws 437
Optional Benefits Programs 438
Paid Leave 438
Group Insurance 440
Retirement Plans 443
Best Practices: How Microsoft Made Financial
Health Contagious 446
“Family-Friendly” Benefits 44 7
HRM Social: Crowdfunding for College
Savings Plans 449
Other Benefits 449
Selecting Employee Benefits 450
The Organization’s Objectives 450
HR Analytics & Decision Making 451
Employees’ Expectations and Values 452
Benefits Costs 453
HR Oops!: Some Companies Are Clueless
about Wellness ROI 454
Legal Requirements for Employee
Benefits 454
Tax Treatment of Benefits 455
Antidiscrimination Laws 455
Accounting Requirements 456
Communicating Benefits to Employees 456
Did You Know?: Many Employees
Need Help understanding Their
Benefits 457
Thinking Ethically: Is It Fair Part-Timers
Rarely Get Benefits? 458
Summary 458
Key Terms 460
Review and Discussion Questions 460
Self-Assessment Exercise 461
Taking Responsibility: Kronos Trusts Employees
Enough to Give Unlimited PTO 462
Managing Talent: Investing in Young Workers at Credit
Suisse 462
HR in Small Business: Why Kickstarter Kicked Out
Unlimited Vacation 463
Notes 464
Meeting Other HR Goals 467
15 Collective Bargaining and Labor
Relations 468
Introduction 468
Role of Unions and Labor Relations 469
National and International Unions 4 70
Local Unions 4 71
Trends in Union Membership 4 71
Unions in Government 473
Did You Know?: Profile of a Typical Union
Worker 474
Impact of Unions on Company Performance 4 7 4
Goals of Management, Labor Unions, and
Society 475
Management Goals 475
Best Practices: Desire for More Jobs Unites
Lear and the UAW 476
Labor Union Goals 4 76
Societal Goals 477
Laws and Regulations Affecting Labor
Relations 478
National Labor Relations Act {NLRA) 4 78
HRM Social: Employee Rights in the Socia/-
Media Era 479
Laws Amending the NLRA 481
National Labor Relations Board (NLRB) 482
HR How To: Writing an Employee Handbook
That Follows NLRB Guidance 483
Union Organizing 483
The Process of Organizing 484
Management Strategies 484
Union Strategies 485
Decertifying a Union 486
Collective Bargaining 486
Bargaining over New Contracts 488
When Bargaining Breaks Down 488
Work Stoppages 488
Contract Administration 490
Contents XXV
HR Oops!: Arbitration Agreement Gets Out of
Hand 491
New Approaches to Labor Relations 493
Labor-Management Cooperation 493
Nonunion Representation Systems 494
Thinking Ethically: Free Ride or Free
Speech? 495
Summary 495
Key Terms 49 7
Review and Discussion Questions 497
Self-Assessment Exercise 497
Taking Responsibility: Teamsters and UPS Strike a
Deal for the 21st Century 498
Managing Talent: Teachers Win over Unions and State
Government 499
HR in Small Business: Huffington Post Accepts
Collective Bargaining 500
Notes 500
16 Managing Human Resources
Globally 503
Introduction 503
HRM in a Global Environment 504
Best Practices: Chobani’s Global Outlook Was
in Place from Its Founding 505
Employees in an International Workforce 505
Employers in the Global Marketplace 506
Factors Affecting HRM in International
Markets 508
Culture 508
HR Analytics & Decision Making 510
HR Oops!: Cross-Cultural Management
Missteps 511
Education and Skill Levels 511
Economic System 512
Political-Legal System 513
Human Resource Planning in a Global
Economy 514
Selecting Employees in a Global Labor
Market 515
Training and Developing a Global
Workforce 516
Training Programs for an International
Workforce 5 16
Cross-Cultural Preparation 51 7
HRM Social: Online Communities Support
Expats’ Spouses 518
Global Employee Development 519
Performance Management across
National Boundaries 519
Compensating an International
Workforce 519
Pay Structure 520
Incentive Pay 52 1
Employee Benefits 52 1
International Labor Relations 522
HR How To: Making the Most of an Overseas
Assignment 523
Managing Expatriates 523
Selecting Expatriate Managers 524
Preparing Expatriates 524
Managing Expatriates’ Performance 527
Compensating Expatriates 52 7
Did You Know?: The Most Expensive Cities
Are Concentrated in Asia 529
Helping Expatriates Return Home 531
Thinking Ethically: What Do Employers Owe
LGBT Employees in Expat Assignments? 531
Summary 532
Key Terms 533
Review and Discussion Questions 533
Self-Assessment Exercise 534
Taking Responsibility: Automation Changes
Bangladesh Garment Industry 534
Managing Talent: Geely Goes Global with Volvo (and
Others) 535
HR in Small Business: How 99designs Created a
Global Enterprise with Just a Few Employees 536
Notes 537
Glossary 539
Name and Company Index 549
Subject Index 564

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